Frequently Asked Questions
How does the AI caller work?
The AI caller answers inbound phone calls using natural conversation, collects key information from the customer, and books appointments directly into your schedule based on your availability and rules.
It’s trained specifically on your services and workflows — not generic scripts.
Will the AI sound robotic?
No. Our AI callers are designed to sound natural, calm, and professional.
More importantly, they’re trained to handle real-world conversations — including frustrated customers, urgent situations, and basic objections — without sounding scripted.
What happens if the AI can’t handle a call?
If a call falls outside defined parameters, the system can:
Route the call to a human
Take a detailed message
Trigger follow-up automatically
The goal is to never leave a customer stuck or frustrated.
Can the AI handle emergency HVAC calls?
Yes. Emergency calls can be prioritized, routed, or flagged based on urgency so your team is alerted immediately.
This logic is customized during setup.
Does the AI integrate with our existing systems?
Yes. We integrate with common calendars, CRMs, and dispatch tools.
If you have a custom setup, we’ll evaluate the best way to connect everything during onboarding.
Is this a one-time setup or ongoing service?
LPBAI is an ongoing, managed service.
We monitor performance, review real call behavior, and optimize the system as your business changes. This ensures your AI continues to perform well over time.
What does onboarding look like?
Onboarding includes:
Understanding your call flow and services
Configuring scheduling and routing rules
Testing the AI before launch
Go-live support and monitoring
Most setups are completed within a week, depending on complexity.
Do I need to replace my office staff?
No. The AI is designed to support your team, not replace them.
It handles overflow, after-hours calls, and routine scheduling so your staff can focus on higher-value work.
What industries do you work with?
Our primary focus is HVAC companies.
We also work with other service-based businesses when there’s a strong fit.
Is there a long-term contract?
No long-term contracts are required.
We believe in earning continued business through performance, not lock-ins.
How is pricing determined?
Pricing depends on:
Call volume
Complexity of call flows
Integrations required
Level of ongoing management
Exact pricing is discussed during your demo so it’s tailored to your operation.
What if this isn’t a good fit?
If we don’t believe LPBAI will provide real value, we’ll say so.
Our goal is to build systems that actually help businesses — not force-fit solutions.
Still Have Questions?
If you’d like to see how this works in a real scenario, we’re happy to walk you through it.